Friday, November 09, 2007

Hanoi Lotus/ Anh Toan Plaza Hotel, Hanoi

Note: This a Big Complaining- hissy fit post. Has nothing to do with Vietnam food...

Yes I am back!
And my first post would be on the first hotel that I stayed when I was in Hanoi. Nope, no food yet..patience my friends. We chose this hotel as we just needed a simple place to rest and to place our luggages when we are out for overnight trips...
I just Had to write this as the hotel is so, so bad! Let me list it out..

1. We booked the room online a month before our trip. When we reached the said address, there was no Anh Toan Plaza Hotel (13 Hang Can Street). Staff from Hanoi Lotus (15 Hang Can Street) rushed out and said their hotel is aka Anh Toan.
2. We checked in and were told that we got the 'penthouse' aka, highest floor at level 5. No elevator. 2 teenage boys took our luggage up. Room was pretty large, but dusty. Some lights were not working. Next morning the air-con sputtered water on the bed.
3. Boys got frisky and we were harassed by them (i shall not go into detail).
4. The tour offered by this hotel was very expensive and we decided to sign up with another company. Nonetheless, we will be paying for the room (we booked for 4 nights consecutively) as it was cheap and we did not want to lug our luggages to our overnight trip. We were kicked out from the hotel next morning when we were boarding our tour bus. They just said "Check out. You go. Group coming. Take your room". Though we insisted we booked the room a month back, showed our receipt and paid deposit, they still took our luggage out and chucked to the tour bus. As the tour group was getting impatient, we were forced to pay (the nites that we stayed) and we left, boiling and swearing.
So please, my friends, avoid this hotel like a plague when you are in Hanoi as it really sucks. Real bad. For those who had good experience with this hotel, well guess you are freaking lucky!
As far as we know, this hotel is now named Hanoi Lotus. Aka Anh Toan Plaza Hotel. There was a third name that I cant recall. Since they change the hotel name ever so often, best bet is to look out for address, ie, either 13 or 15 Hang Can street, Hanoi.



Blogger wmw said...

Horrors!!! Write and lodge a complain with the site where you book the hotel online. They shouldn't be away to just get away with terrible things they did!

10 November, 2007  
Blogger sc said...

yup, my fren dragon girl will be doing that. just thinking about still makes me boil :(

10 November, 2007  
Blogger Lyrical Lemongrass said...

Will spread the word. They shouldn't be allowed to get away with this.

11 November, 2007  
Blogger sc said...

yes lyrical lemongrass, please do! :)

11 November, 2007  
Blogger Imbi & Itchy said...

oh nooo, sounds like hotel from hell! i googled to take a look at the hotel, it is actually not bad but pity the management there. always about people issue eh ..

12 November, 2007  
Blogger Last-of-the-Dragon said...

the 3rd name is call New Star Hotel

13 November, 2007  
Blogger tut said...

drop me a line if anyone going to Hanoi, hopefully i can recommend much better service (not forgetting comfort, cleaniless and facilities) in Vietnam :P

13 November, 2007  
Blogger sc said...

imbi & itchy: welcome to my blog :)..yeah, that's the reason why we booked. it looked ok online..oh well, dont judge a book by it's cover..

dragon: yeah, will update it. thanks gal!

tut: aiyo, u shud hav visited my blog earlier..i would have gotten some advise from you! oh well, readers, if you're interested to go to hanoi, pop tut a mail!

13 November, 2007  
Anonymous jason said...

OMG... how can they do that to their customers?? Don't let them get away with such horrible things they did to you guys.

Shall pass your comment around to my friends who will be visiting Hanoi soon.

20 November, 2007  

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